In our last catch-up, we spoke about the many ways you can take payment Face to Face. In this
edition, we will talk about the best ways to take payments when your customer is not present.
Taking payments over the phone result in the highest number of fraudulent payments as the customer
does not enter a PIN or complete any additional security verification.

Due to this high risk of fraudulent losses to businesses and card acquirers when taking phone
payments you will often find some acquirers charge a “Customer Not Present / CNP / Non – Qualifying
or Non Secure” surcharge.

Read the AcceptCards Newsletter – Jul Aug22 to learn how we mitigate the risk of taking phone payments and recommend alternative
solutions to protect clients from fraud, surcharges, chargebacks and losses.